We want you to love every Maison Célune fragrance. If something isn't quite right, we're here to help.
Returns
We accept returns within 30 days of delivery provided that:
• The product is unused and unlit.
• The product is returned in its original packaging.
• The jar, lid, labels and any accessories remain in their original condition.
• Proof of purchase is provided.
To request a return, please email hello@maisoncelune.co with your order number and the reason for your return.
Our team will guide you through the return process.
Please do not send products back without contacting us first, as unauthorised returns may not be accepted.
Items That Cannot Be Returned
To protect the quality and integrity of our products, we cannot accept returns for:
• Perfumed Gel Melts that have been used, melted or burned.
• Products that have been opened, damaged after delivery or altered.
• Gift cards.
• Final sale, promotional or clearance items unless required by applicable law.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order is damaged, defective or incorrect, please contact us within 48 hours of delivery by emailing hello@maisoncelune.co.
Please include:
• Your order number.
• A brief description of the issue.
• Clear photographs of the product.
• Clear photographs of the packaging.
Once we've reviewed your claim, we'll arrange an appropriate replacement, exchange or refund where applicable.
Refunds
Once your returned product has been received and inspected, we'll notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 5 to 10 business days.
Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
Original shipping charges are non-refundable unless the return is the result of an error on our part or a faulty product.
Return Shipping
If you're returning an item because you've changed your mind, you'll be responsible for the cost of return shipping.
If the return relates to a damaged, defective or incorrect product, Maison Célune will arrange and cover the return shipping costs.
We recommend using a tracked courier service, as we're unable to accept responsibility for products lost or damaged during return transit.
Exchanges
We do not offer direct exchanges.
If you'd like a different fragrance or product, you're welcome to return an eligible item for a refund and place a new order once your return has been processed.
Consumer Rights
Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under applicable South African consumer protection legislation, including the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002.
Where required by law, your statutory consumer rights will always apply.
Questions?
If you have any questions regarding returns or refunds, our team is always happy to help.
Please contact us at hello@maisoncelune.co and we'll get back to you as soon as possible.