Shipping Policy

At Maison Célune, every order is thoughtfully prepared, carefully packaged and dispatched with our trusted courier partners. We currently ship within South Africa, the United Kingdom and the United Arab Emirates.

Order Processing

Orders are typically dispatched within 1 to 2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional periods or peak seasons, dispatch times may be slightly longer. If this happens, we'll keep you informed.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

South Africa
1 to 3 business days

United Kingdom
1 to 5 business days

United Arab Emirates
1 to 5 business days

Please note that delivery times are estimates only and may vary due to customs clearance, weather conditions or local courier operations.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery destination and order weight.

From time to time, Maison Célune may offer complimentary shipping on qualifying orders. Any applicable promotions will be displayed at checkout.

Tracking Your Order

As soon as your parcel has been dispatched, you'll receive a shipping confirmation email containing your tracking number so you can follow your order every step of the way.

Please allow up to 24 hours for tracking information to become available.

Customs, Duties & Taxes

South Africa

No additional customs duties or import taxes apply to deliveries within South Africa.

United Kingdom & United Arab Emirates

International orders may be subject to customs duties, VAT, import taxes or other government charges upon arrival in the destination country.

These charges are determined by local customs authorities and remain the responsibility of the customer.

Maison Célune is not responsible for customs delays or any additional duties, taxes or fees charged by the destination country.

Delivery Information

Please ensure your shipping address and contact details are correct before placing your order.

Maison Célune cannot accept responsibility for delays or additional shipping charges resulting from incorrect or incomplete delivery information.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

Damaged or Lost Parcels

Every order is carefully inspected before leaving our studio.

If your order arrives damaged, or if you believe it has been lost in transit, please contact us within 48 hours of delivery and include:

Your order number
Photographs of the parcel and products, where applicable
A brief description of the issue

We'll work with SkyNet Worldwide Express to resolve the matter as quickly as possible.

Get in Touch With Our Team?

If you have any questions regarding shipping or your order, our team is always happy to help. Please contact us at hello@maisoncelune.co and we'll get back to you as soon as possible.